Privacy & Refund Policy

Virtual Experts produces scrapers, bots, automation tools and AI tools that have been created with Ubot Studio & Python.

To run the bots, you will need the following:

  • Windows 10 Operating System (or a way of running Windows, for example, Virtual Box)
  • A Valid license (if required, this will be manually sent after payment)
  • An internet connection
  • The latest .Net framework from Microsoft
  • Add software folder in windows defender or anti-virus exclusions to whitelist and avoid false positive errors.

As soon as you run the bot, it will connect to our servers to check for the following:

  • Current and valid license
  • Any updates & latest news

If we see a connection to our servers from the purchased bot, then you are NOT entitled to any refund, partial or full.

If a website on which the bot is operating changes anything that causes the bot to stop working, Virtual Experts will attempt to update the bot within a timely manner to allow the bot to work again.

However, there are times when websites will make changes that will make it impossible to update the bots to function.

If this occurs, no refunds will be made – we will try our best to make the changes whilst testing with the client, but if it becomes uneconomical to continue the effort, the client will be informed, and development will cease.

If you are having problems and we do not see ANY connection to our servers, we will consider a case-by-case refund basis.

The decision will not be instantaneous, and our priority would be to try and get your bot online and working.

Suppose, during this period, you become offensive towards anyone working for Virtual Experts or initiate a dispute with whatever payment processor you originally used to purchase the bot. In that case, Virtual Experts will no longer communicate with you directly and will now work with the payment processor.

All licenses will be suspended as soon as a dispute is raised until its conclusion. Charges will be reinstated if the conflict ends in the customer’s favour. Otherwise, all rights will remain suspended.

We don’t like ignoring people, and only work with payment processors, but these rules have been put in place to protect Virtual Experts and its intellectual property – we hope you understand!